Call center work can be repetitive and it is often challenging to keep motivation and engagement levels high among employees. Contests are a great way to introduce gamification into daily activities. …

This post was updated in 2021. In order to set just one appointment, an average outbound salesperson needs to make 8 dials per hour and prospect for almost 6.5 hours. This doesn’t seem like a very efficient use of their time, right? Time is money when it comes to sales…

It’s no news that, for many industries, sales has been one of the most affected areas in the wake of the pandemic. Whether impacted by revenue decreases, or merely having to adapt to dramatically different working conditions, many sales teams have been operating in a far-from-normal environments. As remote work…

We’ve found that there is a wide range of free, high-quality sales content available on YouTube. Learn how to be successful in the field with the help of the experts. Here is the first part of our 10 favorite YouTube Channels for sales that you need to check out: Jeffrey Gitomer’s Sales Training Channel With…

Choosing the best CRM for sales teams is a challenge for companies both big and small. The right system can be an invaluable tool, and the wrong one can be a waste of money and time. This article provides a side-by-side comparison of the two leading CRMs for sales teams…

More and more, outside sales teams form a large part of many companies’ sales forces. However, as they don’t typically work in the office and may have independent schedules, they tend to be overlooked. This can create a sense of disconnection from the organization as a whole. …

The trend towards creating a more engaging work culture is gaining force. Here’s why Call Center managers should pay attention. — Employee engagement is key to growing any business. Engaged employees are more motivated because they feel connected to organizational goals and progress. In short, engagement adds value. But how do you improve engagement? To start, workplace culture has an important impact on employee motivation. Companies that work to create an…

Poor user adoption of sales CRM is often a major barrier to ROI. Gamification can help change that! —

Why Employee Retention Should be a Priority and What to do About it Call Centers are one of the industries most affected by high turnover rates. …